Frequently Asked Questions
- Do you ship to USA or other International addresses?
- I want to ship my order directly to the recipients...can I do this?
- I am shipping my order directly to someone and don't want them to receive an invoice. Is this possible?
- I gave you the wrong shipping address...What can I do!
- My order came in damaged...what can I do?
- Can I send a gift card with my order?
- I want to return an item that I have purchased. How do I go about doing this?
- Do you engrave?
- Can poems be customized?
- What are the shipping costs?
- Other
Do you ship to USA or other international addresses?
At this time, we ship to addresses in the United States as well as many international addresses. If we are unable to ship to your destination, we will notify you after your purchase and all funds will be refunded in the same form as receipt of payment.
I want to ship my order directly to the recipients - can this be done?
Yes, when checking out, you will have the opportunity to provide us with a shipping address that is different from your billing address.
I am shipping my order directly to someone and i don't want them to receive an invoice. is this possible?
We do not include invoicing with any of our shipments. The only invoice you will receive will be the invoice that you receive to the email address supplied when you place an order.
i gave the wrong shipping address - what can i do?
Email us or call us as quickly as possible with the address correction. We normally can make these changes before the orders ship out.
my order arrived damaged - what should i do?
Contact the office and we will be happy to work with you to get the situation corrected.
Can I send a gift card with my order?
Most of our items can be shipped with a gift card. Some engraved/customized pieces cannot have a gift card. Please check the product description for your particular item to see if a gift card message is allowed.
I want to return an item that i have purchased. How can i do this?
Your satisfaction is important to us and we want you to shop with confidence. We offer a 30-day, money back guarantee on most orders with the following exceptions:
To return an item for any reason, just repack the gift in its original packaging, if possible.
Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email.
Shipping & handling fees are not refundable on returns and you must pay for return shipping.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Eternal Treasures will not be responsible for items damaged or lost in transit.
Returns should be mailed to:
Eternal Treasures
7857 – 6th St, Unit 202
Burnaby, BC, V3N 3N4
Canada
- Personalized gifts may not be returned unless they are damaged.
- Orders cannot be replaced or returned after 30 days.
To return an item for any reason, just repack the gift in its original packaging, if possible.
Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email.
Shipping & handling fees are not refundable on returns and you must pay for return shipping.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Eternal Treasures will not be responsible for items damaged or lost in transit.
Returns should be mailed to:
Eternal Treasures
7857 – 6th St, Unit 202
Burnaby, BC, V3N 3N4
Canada
do you engrave?
We do offer engraving services on some items and they can be found on our “Custom Order Gift” page (i.e. http://www.eternaltreasures.ca/custom-order-gifts.html). All items that can be personalized will provide you the opportunity to add your information with each item selected from that page. Unfortunately, items on other pages cannot be engraved. The price of engraving is included in the cost of all engravable items.
can poems be customized?
Yes, in some cases. Some of the poems may be customized with a name and/or date. If you have written a verse/poem that you would like to see as a gift or for yourself, e-mail it to us and we can customize it onto a background for you.
Poems can be ordered with or without frames.
Poems can be ordered with or without frames.
What are the shipping Costs?
Shipping costs include the packaging and handling or all our products.
The rates are as follows for standard shipping:
Items Cost Shipping Cost
Between 0.01 to 9.99 $4.97
Between 10.00 to 49.99 $8.97
Between 50.00 to 99.99 $10.97
Between 100.00 to 199.00 $12.97
Between 200.00 and 300.00 $15.97
We strive to keep the cost of shipping as low as possible.These costs are subject to change if postal rates fluctuate.
The rates are as follows for standard shipping:
Items Cost Shipping Cost
Between 0.01 to 9.99 $4.97
Between 10.00 to 49.99 $8.97
Between 50.00 to 99.99 $10.97
Between 100.00 to 199.00 $12.97
Between 200.00 and 300.00 $15.97
We strive to keep the cost of shipping as low as possible.These costs are subject to change if postal rates fluctuate.
other. . .
If any of your questions are not here, please feel free to e-mail or telephone us. We will be happy to help.